Adios Starbucks! Hello Biggby!

 

biggby coffee rug

On a last-minute whim, I decided to grab a cup of coffee at Biggby’s this morning.

My last few experiences with Starbucks were bad.  Really bad.  So…I’ve pretty much written them off.

There’s a Biggby Coffee shop on my way to work and I stopped there a few weeks ago (for the very first time).  I’m a basic, strong coffee drinker.  With a big shot of half-and-half or cream.    None of those foo-foo drinks.  Just give me a nice strong cup of Joe, with a shot of moo-juice, okay?

Biggby makes a really nice French Roast coffee.  And I get a big cup of it for just $2.41 (tax included).

This morning was really warm and humid, so I sure didn’t want any hot coffee running through my veins.  But…I wanted something with caffeine in it

I took on the what-the-heck attitude and pulled into the parking lot.  Unfamiliar with the menu and the iced drink options, I needed some help.

Here’s how my experience went:

 

Barista Dude (in his very early 20’s):  Good morning!

Me:  Good Morning!

[Barista Dude and Barista Dudette are busy making coffee drinks for other customers in the drive-thru.]

Barista Dude:  We’ll be with you in just a minute.

Me:  No problem [checking email, Pinterest, Instagram and Twitter on my iPhone and figuring out that Biggby has free WiFi --  Woot! Woot!]

Barista Dude:  What can I get for you?

Me:  Well, it’s too hot for coffee, so what kind of iced drink do you recommend?  I’m not too smart when it comes to those.

Barista Dude:  No problem.  Two of our most-popular iced lattes are the Caramel Marvel and the Mocha Mocha.

Me:  {Fingers crossed.] Okay, give me a grande Carmel Marvel.

Barista Dude:  (As he starts making my drink) So, what exciting things are going on with you today?

Me:  Hmm, well…it’s the last day of school for my kids.  That’s pretty special.

Barista Dude: (Laughing) Oh, so now they get to be home and drive you nuts all day.

Me:  (Returning the laughter) No…they are great boys.  We don’t have that problem.

Barista Dude:  Well…you know what makes great kids, don’t you?

Me:  [Wondering if this is a loaded question.] Great parents?

Barista Dude:  (With a big grin on his face) Exactly!

Me:  (Smiling BIG TIME) Wow…I appreciate you saying that.

Barista Dude:  Well, it worked for me.  My parents are sort of old-fashioned.  Heck, my dad is in his sixties.  [I smiled to myself.] And when I was growing up, I think the old-fashioned ways helped me out.  Nowadays, kids are different.  [He paused for a second.]  They’re…not as mature.

Me:  Hey, old-fashioned is good.  I agree.

Barista Dude:  Here’s your latte.

Me:  Okay. [Putting my phone in my shirt pocket.]  Looks good.  Thanks. I’ll see you guys later!

Barista Dude and Dudette:  [As I’m heading out to my car.] See ya!

 

I’m hooked.

I’m hooked on the coffee, the service, and the fact that there’s a 20-something Barista Dude who has figured out that good kids are a product of good parents.

carmel marvel latte

 

Adios Starbucks.  Hell-o Biggby!

I’d love to hear your thoughts and opinions.  Please leave a comment below!

 

Hey!  Next Friday is Freebie Friday.  I’m giving away* five (5) copies of the book Success for Teens.  It’s a perfect addition to your family library.  As you can tell from the title, the book is geared toward teens; however, it is a great resource for adults too!

 

*U.S. mailing addresses only

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  • dadofdivas

    I agree about Biggby…we have them near where I live and work also and they are always so much fun to work with and they make the experience memorable!

    • http://www.craftydad.com/ Michael Hawkins

      Yeah, I don’t know what the deal is with the people at Starbucks…but it was HORRIBLE the past few times.

      As in NO customer service skills. And I’m like HELLO! Customer service is what you’re all about!

      Thanks for the comment. Hope you have an excellent weekend!

  • Dan Moyle

    Great write up Crafty Dad. The level of service and excitement at Biggby shops is exceptional. The best part is that the experience should be the same no matter where you go. The training and philosophy runs from corporate all the way to the franchisees. I’m a huge Biggby fan. Plus, their coffee is great and never over-roasted. A bonus of their partnership with great coffee roasters Paramount (also a Lansing area business).

    Welcome to the Biggby fan club!

    • http://www.craftydad.com/ Michael Hawkins

      Dan – Thanks so much for the kind words.

      I am a HUGE stickler when it comes to customer service — especially at restaurants (and coffee shops). Ask anyone who knows me, I will WALK OUT of a place without hesitation if I don’t get good service.

      Biggby impressed me from the get-go. The manager at my location is super-nice and helpful — every visit. The baristas are top notch. They know their stuff and they are extremely friendly.

      Kudos to the folks at Biggby corporate — the mission statement is played out well (and that doesn’t happen everywhere), their training is working nicely, and the website is very engaging. And the coffee? Wow! Top-notch and well-priced.

      I, too, am a huge Biggby fan. It’s a pleasure to be part of the club!

  • Anne Marie

    Love the write up Crafty Dad! My love story with Biggby (aka Beaners) started 13 years ago! I never even liked coffee until my sister got me hooked on the Mocha-Mocha’s, lol. I love ‘em hot, iced or frozen! My fave Biggby location is the West Lansing store in front of Menard’s. The baristas there are the absolute best bunch! They know my voice & drink by heart :) When I went out to Vegas last year, all they had were Starbucks & I felt like such a trader for even walking in there, lol. Needless to say, the coffee was bitter & terrible so I am glad to see Biggby expanding and maybe one day there’ll be one in Vegas! :)

    • http://www.craftydad.com/ Michael Hawkins

      Anne Marie – Thanks for the comment! Indeed, I’ve been in Biggby’s (I always go inside) and while I’m there, I can hear the conversations between the barista and the customer in the drive-thru lane.

      It’s amazing: the barista knows the customer and is busy making his/her drink in a flash. That’s true customer service. Mornings are hectic and people don’t have time to wait — especially for their caffeine!

      I am very happy that I have a Biggby shop right on my way to work. Woot! Woot!

      Thanks again for stopping by and leaving a comment.

  • Mat Jones

    @Crafty_Dad:disqus Hey! I hate to be a hater about your coffee experience…but your barista was following a script. At biggby there are position priorities. One of them is to engage the customer in conversation. At my biggby we get a lot of people traveling so we always ask them were they are from and going and build our conversation from that. I enjoy working there but a lot of stuff that the customers experience is fake. Our lattes are mass produced, our conversations come from a script, and even though it is local, biggby is still a chain store.